Frequently Asked Questions
Got a question? We are here to answer!
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Order & Shipping
Exchange & Return
Order & Shipping
How long will it take to receive my order?
Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.
How to track my order?
Please track your order at USPS with the tracking number issued after purchase.
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.
I never got my order, what to do?
Please make sure you tracked your order from our Tracking page. Or call us at hotline: (833) 778-6184 or email: info@mothaearth.com
Exchange & Return
What is your return policy?
Please check our return/refund/exchange policy .
Can I exchange an item?
See detailed policy .